FAQs

Payment Information

  • Secure Checkout: All payments are processed safely through the KCC shopping cart via Stripe.

  • Payment Options: We accept Google Wallet, Apple Pay, Afterpay, and major credit cards.

  • Receipts: A payment receipt will be emailed immediately after purchase.

  • Custom Orders: For personalized or bulk purchases, please use our contact form. Expect a reply within 24–48 hours.


    Shipping & Delivery

    • Processing Time: In‑stock items ship within 3–5 business days. Customers are notified of any delays.

    • Carriers: Orders ship via USPS Express, Priority, or First Class Mail. Some may ship via FedEx.

    • Free Shipping: Orders over $75 qualify for free shipping with code FREESHIPPING.

    • Delivery Window: Please allow 2–7 business days after processing for delivery.

    • Signature Confirmation: Available upon request for $2.35 (separate PayPal invoice required).

    • Address Accuracy: Double‑check your mailing address before checkout. Incorrect addresses may result in re‑shipment fees.

    • Bulk Orders: May require additional processing time—contact us before purchase.

      Local Pickup

      • Customers in the DFW Metroplex can pick up orders using code PICKUP100.

      • Pickup depends on KCC’s availability. Sometimes shipping is faster.

      • Orders can also be picked up at festivals, conferences, or pop‑up shops where KCC participates.

        Order & Product FAQs

        • Order Delays: All products are handmade. Holidays, events, or vacations may extend processing times.

        • Allergies: Some body butters and oils contain nut byproducts. Please read ingredient lists carefully.

        • Product Safety: Safe for use unless you have contraindications. Always patch‑test first. Discontinue if irritation occurs.

          Body Butter Care

          • Melted Butter: Place in refrigerator for 60 minutes to solidify.

          • Hard Butter: Leave at room temperature to soften.

          • Gritty Texture: Allow butter to warm naturally to counteract crystallization.

          • Important: Do not microwave butters or containers.

          • Quality: Texture changes do not affect product benefits.

          • Premiere Body Butters: Larger sizes available upon request. Contact us for a custom invoice.


          Returns & Restocking

          • If a package is returned to sender and KCC is not at fault, the buyer is responsible for additional shipping costs.

          • Refund requests on returned packages incur a 40% restocking fee, as all products are handmade and cannot be resold.

           

          Candle Care Tips

          • Wax Blend: KCC candles use beeswax, coconut wax, and palm wax for a cleaner, longer burn.

          • Wood Wicks: Provide excellent scent throw indoors but are not ideal outdoors or in drafts.

            • First lighting is easy; relighting may take up to 20 seconds.

            • Trim charred wick pieces before relighting.

            • Expect a natural crackling sound, similar to firewood.

          • Storage: Keep candles in a cool, dry place.

          • Burn Time: Beeswax burns the longest compared to other waxes.